|April 01, 2013 - April 11, 2013|
|Employment Type:||Full Time|
|Description:||Teller Center operates 7 Days per Week from 6:45 a.m. to 7:15 p.m. Schedule includes evening and weekend shifts to total up to 40 hours. Typical shift lengths may vary from 3 hours per day to 10 hours per day.|
Assist Credit Union members with their financial transactions, involving paying and receiving cash and other negotiable instruments. Provide friendly, professional, and courteous service to all members via Personal Teller Machines.
|Duties:||Receive and process member financial transactions, including deposits, withdrawals, cash advances, loan payments, transfers, and check cashing. |
Provide routine information concerning products and services. Add value to members by recognizing opportunities where our products and services may be beneficial and referring them to other departments and employees when appropriate.
Take ownership for resolving member requests and problems by either resolving them personally or facilitating resolution through the appropriate employee or department.
Follow-up to ensure member satisfaction with the resolution.
Responsible for meeting minimum productivity and accuracy goals designed to meet high performance expectations within a high call volume call center environment.
Maintain ongoing communication with Supervisors and Lead Tellers, informing them of all pertinent problems, irregularities, new developments, changes, and other important information within area of responsibility.
Position necessitates multi-tasking utilizing multiple software systems, multiple monitors, and audio/video technology.
|Qualifications:||• Previous teller experience required or can be substituted with a minimum of one year high quality customer service experience, preferably in a call center environment or a minimum of one year retail experience with cash handling responsibility.|
• Strong PC skills and experience with office equipment such as 10-key calculator, PC keyboard, copy and fax machines. Familiarity with Lotus Notes and Microsoft Office Suite a plus.
• Experience using high quality audio and video technology in a customer service environment is preferred.
• Experience in roles requiring multi-tasking via the use of multiple software systems and monitors is preferred.
• Excellent communication skills.
• High school diploma or equivalent.
• Must have reliable transportation.
Coastal Federal Credit Union is committed to providing reasonable accommodations to applicants who may have disabilities. APPLICANTS WHO REQUIRE REASONABLE ACCOMMODATION FOR ANY PART OF THE APPLICATION OR PRE-EMPLOYMENT PROCESS may contact the HR Manager at firstname.lastname@example.org or 919-882-6747. Requests for reasonable accommodation will be considered on a case-by-case basis.
Equal Opportunity/Affirmative Action Employer/M/F/D/V
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